ONLINE RETURN POLICY

***All Sales are Final for In-Store Purchases***

 

Due to the nature of the special occasion industry, items marked final sale are not returnable. Sale dresses, shoes, and accessories are final sale and are not returnable. *(Please Note: When ordering you will be asked for a "need by date". If this date is before the 2 days, then your return authorization (RA) must be requested before that date.)

We offer a 2 day one time exchange policy for non-sale items ordered online.  There will be no refunds, only exchanges. Customers have 2 days from the day they receive the item to request an exchange. All exchange inquiries should be directed to orders@studioido.com. Once an inquiry is received, a return authorization (RA) number will be issued and you must ship the item back via 2 day air. Return shipping is at customer's cost. 

Return requirements for online orders

You must request a return within 2 days of the delivery date of your order (this includes weekends/holidays).
You cannot request a return past the need date given on the order even if it is within the 2 days.
Dresses must be shipped back to us via FedEx or UPS. Returns shipped via the United States Postal Service will not be accepted.
The dress must be in the same condition as received with original tags attached.
Items marked final sale are not returnable.
The original dress must be shipped back within 2 days (postmarked with 2 day air delivery) from the time you are given RA#.

The fine print

Merchandise credit can only be used for purchasing merchandise. It cannot be used toward shipping costs. Balances on merchandise credits are not redeemable in cash. All Internet orders must be handled through Internet customer service, not at our brick and mortar location. Refunds and online merchandise credits will be issued the same day the item is returned. The customer is responsible for shipping charges. International customers are responsible for duties and taxes. Dresses must be shipped back to us via FedEx or UPS only, Returns shipped via the United States Postal Service will not be accepted. Anything postmarked after 2 business days a RA is given or without an RA will not be accepted. Any items postmarked after the need date on your order will be rejected. The dress must be unworn and in the same condition that you received it with original tags attached. Any item that is not in the same condition or appears to have been worn, washed, altered, or changed in any way will not be eligible for a refund.