HOW WE ARE KEEPING OUR CUSTOMERS SAFE
As COVID-19 continues to impact the country and the world, we want to take a moment to update our customers on some important information regarding our business. We deeply value every single customer and team member of All the Rage Stores Inc. and are actively doing everything we can to provide a safe shopping experience for everyone. At this time we are unable to take new appointments, but we are still doing pickups. We will be having a temperature check for every guest that walks into the store (Studio I Do & All The Rage). If anyone has a temperature of 100 or above, they will not be allowed in the store. All employees and guests are required to wear masks at all times no exceptions.
We will also continue to operate our online business for special occasion and special orders. We have provided a FAQ below should you have any questions. Please note that all orders placed continue to abide by our store policy of final sale with no returns or exchanges (due to the nature of the industry). You can still reach us via phone with additional questions at 757-491-1418 (and we are back to our regular 7 days a week schedule as of 4/20/2020) or email us at firstname.lastname@example.org.
Like most other formal dress businesses in America, we are family owned and operated. As the virus has affected many individuals and companies all over the world, our industry and our store has been impacted immensely. Please understand that every decision made by All the Rage Stores Inc. is to ensure the safety of our team members, our customers and the survival of our industry and store we love so much and have dedicated our lives. We wish each and everyone of you health and safety in these trying times.
Q: Can I get a refund if my prom is cancelled?
A: Our sales policy has always been and will remain no returns or exchanges due to the nature of the industry. Our manufacturers will not let us cancel special orders or return items once they leave the store due to the delicate nature of these gowns and many other factors. Unfortunately, we have to stand by these policies even in these trying times and we hope you can understand.
Q: Will you go back to extended hours?
A: That is our plan as of now so long as no new information or changing circumstances should prevent us to do so. We are back to our summer schedule of 7 days a week as of 4/20/2020. Any new information or changes will be updated on this page.
If you have any additional questions you would like answered please feel free to email us at email@example.com.